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Q
A

Are metric or imperial units used?

The simulations support both metric and imperial measurement units. This is determined automatically based on the regional settings of your operating system.

Radiography

Product Feature or Usage
Teaching Platform
Q
A

Are you ISO 27001, 27017 or 27018 compliant?

Yes. We are happy to provide a sample of our ISMS on request. Just mention this to the sales person you are dealing with and they can assist.

General

Security & Privacy
Q
A

Are you aware of the US Higher Education Community Vendor Assessment Toolkit (HECVAT), and can you provide this?

Yes. We are happy to provide a completed HECVAT on request. Just mention this to the sales person you are dealing with and they can assist.

General

Security & Privacy
Q
A

Are you aware of, and able to provide a Voluntary Product Accessibility Template (VPAT)?

Yes. We are happy to provide a completed VPAT on request. Just mention this to the sales person you are dealing with and they can assist.

General

Legal & Accessibility
Q
A

Are you aware of, and agreeable to the US Family Educational Rights and Privacy Act (FERPA) requirements?

Yes. We are committed to protecting the rights of our end users. Simply ask one of our sales team to supply, or to facilitate getting your institutions FERPA signed.

General

Legal & Accessibility
Security & Privacy
Q
A

Are your solutions available on Windows?

Yes. Both Desktop and VR simulations work on Windows operating systems. You can see the minimum and recommended specifications for Desktop here, and the specifications for Virtual Reality here.

General

Product Feature or Usage
Help & Support
Technical Requirements
Q
A

Can I learn exposure factors in the simulation environment?

Yes, our simulation environment responds accurately to changes in kVp, mAs, and Source to Image Distance (SID). With incorrect exposures you will see incorrect density & contrast on your image. This is something we introduced to enable students to appreciate exposure factors. However once viewed in its raw form - post processing is available so that the students can experience the best of the screen-film and digital eras.

Radiography

Product Feature or Usage
Q
A

Do the Desktop and VR editions work together?

Yes. Both editions are designed to work together. Learners access both through the same online environment. The simulation space they choose determines which environment is used to launch the scenario they wish to complete.

General

Teaching Platform
Product Feature or Usage
Technical Requirements
Q
A

Do we need a Steam account to use VR and will our Institution need a Steam account for each PC we use VR with?

Steam needs to be installed on every computer you use with VR, however one Steam account can be logged on multiple computers. While using the same account will not allow you to launch the same title from the account's Steam library at the same time, that does not include our simulation software. If you prefer not to create an standard account with Steam, you can also apply for a free Steam Café licence. You can find more information on this topic here.

General

Technical Requirements
Help & Support
Legal & Accessibility
Q
A

Do you accept checks/cheques?

We are unable to accept cheques. The banking system in New Zealand have, like many other countries, phased out the use of checks. This is due to many reasons including, sustainability measures, Covid-19 and anti-money laundering. We do accept internet banking, bank transfer, and credit cards.

General

Payments
Q
A

Do you have any terms and conditions?

Yes, please see our Terms of Use, also known as Terms and Conditions.

General

Legal & Accessibility
Q
A

Does the Radiography solution work on a Apple Mac?

Yes. Desktop simulations work on both Windows and Mac operating systems. You can see the minimum and recommended specifications here.

Radiography

Technical Requirements
Product Feature or Usage
Help & Support
Q
A

Does the x-ray tube support inches and centimeters on the SID display and the feedback?

Yes, both inches and centimetres are supported. The display changes automatically based on your operating system's regional location.

Radiography

Product Feature or Usage
Q
A

How do the self-assessments work?

The self-assessments are designed specifically to encourage exploration and engage students in discussion as part of a wider teaching programme run by teachers. The idea being that a students will go away and look up an issue they don’t know the answer to and as a result, will learn and retain more information relating to it. As such, the answers to the questions are not revealed to the learner. Teachers/lecturers can utilise this to their advantage by asking students to complete a particular module, then provoking discussion around their findings.

General

Product Feature or Usage
Teaching Platform
Q
A

How do you treat our students, teachers or staff data?

We understand data is something entrusted to us and act accordingly. Please see our separate Data Policy here. New Zealand is recognized as an adequate country by many parties and we support the current GDPR. We are monitoring the SCC and UK government changes.

General

Legal & Accessibility
Security & Privacy
Q
A

I can’t remember my email or password.

No problem. If your email address has changed, please speak with one of the teaching staff to get the change made. If you have multiple emails and can't remember which address you have used to sign in, first try the email address associated to the institution you are with. If that still doesn't resolve your issue, please contact our support team who can verify your details. If you have forgotten your password, simply use the "Forgot your password?" link on your institution's login page.

General

Help & Support
Q
A

I want to renew our institution for another year (of your amazing solution).

That’s great news! Please speak with your existing sales contact, or contact us here with your details.

General

Payments
Sales
Q
A

I want to report a security or data privacy issue.

We put a lot of effort into protecting our users, so if you believe there has been a breach in security or the privacy of our data, or if you have any concerns around those matters please contact us here.

General

Security & Privacy
Q
A

If I put the patient in an incorrect position, does this show on the radiograph?

Yes, Everything you do in the simulation is represented accurately on your image. If you forget to position a side marker or over rotate a joint this will all be obvious on your image(s).

Radiography

Product Feature or Usage
Q
A

Installing SteamVR

Instructions on installing SteamVR should be provided with your VR headset hardware. If not, you can download and install SteamVR here. You can also register a free Steam account here. If you are using a Windows Mixed Reality Headset, you have to use Steam in combination. See the step-by-step guide here.

General

Technical Requirements
Q
A

Is there a way to manage the use of multiple VR machines?

Yes. Our underlying platform allows multiple virtual spaces to be organised into suites which can be managed and controlled remotely. This can be used to group multiple simulation spaces that share the same physical room, or to group simulation spaces based by campus.

General

Product Feature or Usage
Technical Requirements
Teaching Platform
Q
A

Is this Computed Radiography (CR) or Direct Digital Radiography (DDR)?

We offer both types of systems in the simulation to enable a student to experience as many different environments as possible during their training.

Radiography

Product Feature or Usage
Q
A

Is this as good as training with real patients?

This misconception persists to some extent. Progress has been made from the old fashioned “see one, do one, teach one” style of education in healthcare. It is now widely recognised that for safety and ethical reasons it is not appropriate to learn the techniques on real patients. Using VR simulation, students are empowered to immerse themselves in realistic situations without safety concerns for themselves or their patients and without worrying about mistakes that could harm patients.

General

Product Feature or Usage
Teaching Platform
Q
A

What are your payment terms?

Our standard payment terms are within thirty (30) days of invoice. We often go through a vendor setup process with our institutional clients too. Please see our Terms of Use on for more details.

General

Legal & Accessibility
Payments
Q
A

What is your view on privacy?

We value privacy very much. Please read our Privacy Policy.

General

Legal & Accessibility
Security & Privacy
Q
A

What sort of VR headsets can be used?

Any PC driven headsets that support SteamVR. This includes major brands such as HTC, HP, Oculus, Pico and Valve. PC powered headsets utilise the graphic processing power of the connected machine which is generally far superior to that of any chipset integrated into a lightweight headset.

General

Technical Requirements
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Get in touch

Still have questions?

If you have any other questions you would like answered, don't hesitate to get in touch. We are also happy to schedule you a demo with you to demonstrate the platform in more detail.

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